Q: Why is my screen blank in map or text view when I search for routes or bus stops? Why can't I save my preferences? Why can't I save my favourites?
A: Your browser must be set to accept cookies in order to display valid search results/departure times or to save preferences and favourites.
From the Home screen choose Settings > Safari, then select "Accept Cookies" and choose "From visited" or "Always".
From the browser, select Menu > More > Settings , then select "Accept cookies".
Go to "Privacy and Security", select "browser options" and check "Accept Cookies".
Internet Explorer Users
From the browser menu select Tools > Internet Options > Privacy (tab) > Settings. From here, move the slider to "Medium" or select the "Default" button to allow cookies.
Click on the Firefox button ("Tools" menu in Windows XP) then select Options > Privacy (panel) and set the "Firefox will" item to "Use custom settings for history". Check the "Accept cookies from sites" box to enable cookies.
From the browser, click the wrench icon and navigate to Settings > Under the Hood > Privacy > Content Settings > Cookies (tab). Make sure "Allow local data to be set" is selected to allow both first-party and third-party cookies. If you only want to accept first-party cookies, select the "Block all third-party cookies without exception" checkbox.
Q: Why can't I get my current GPS location?
A: You must enable GPS location for your phone and reset the location access message, if applicable. The first time you use Next Bus in your mobile browser, you're prompted to "Allow" Next Bus to use your location. If you opted out, you can clear your location settings to receive the prompt again, and allow Next Bus to access your location.
Reset location access message:
iPhone users [Safari (iOS)]
From your Home screen, go to Settings > General > Reset, then select Reset Location Warnings. Note: This will reset your location warnings for all sites and applications.
Go to Menu > More > Settings, then go to Website settings > nb.translink.ca > Clear location settings.
Enable location access:
Go to Settings > General > Location Services and make sure "Location Services" is switched to "On".
Go to Menu > Settings > Location & Security, and make sure "Use wireless networks" is checked.
On the home screen or in a folder, click the "Options" icon, then choose Device > Location Setting and change the "Location Services" field to "Location On" and save.
Q: My bus shows as departing "now". Why isn’t the bus at my stop?
A: When a bus is due to depart in two minutes or less from a stop, the system will display the message "now". Your bus might not have shown up yet, or it might have already left.
Q: In map view my bus doesn’t match the estimated time for my stop.
A: The estimated times in text view are generally more accurate than the bus positions in map view. The bus positions in map view are updated less frequently than the estimated times in text view.
Q: Why did a bus that I saw on the street not show up on Next Bus?
A: The GPS or wireless communications hardware on the bus might be malfunctioning and not communicating with the Next Bus system. Scheduled times* will appear if the GPS or wireless communications hardware is off-line.
Feedback will help us make improvements. If you experience this or any other problem, let us know!
Q: When will SMS real-time updates be available?
A: Next Bus SMS now reports real-time updates!