Rider Info

Use the links below to find out more information about riding our system, or visit the Rider Info section of the full TransLink website.

  • Safety and Security

    The TransLink police force, in addition to transit security, system attendants and operators, all work together to ensure your safety. Here are just some of the safety features you can find on our system:

    Bus: from 9 p.m. – 5 a.m. you can request to get off the bus in between stops. The driver will let you off if they believe it's safe to do so. Note: you can’t "Request A Stop" along an express or limited-stop portion of a route.
    SkyTrain: silent alarm (yellow strip); on-train speakerphone to talk to SkyTrain control; in-station emergency cabinets; closed-circuit TV.

    For more information, visit the Safety & Security page of the full TransLink website.

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  • Airport Access

    Vancouver International Airport (YVR) is located on Sea Island in Richmond, about 12 km (7.5 mi) from Downtown Vancouver.

    Canada Line
    This SkyTrain line links the airport directly with downtown Vancouver and Richmond. A trip from YVR to Waterfront Station in downtown Vancouver takes only 25 minutes!

    The following Canada Line stations offer airport check-in kiosks: YVR-Airport, Templeton, Bridgeport, Marine Drive, Broadway-City Hall, Olympic Village, Vancouver City Centre and Richmond-Brighouse.

    A $5 Canada Line YVR AddFare is applicable to inbound travel departing from any of the stations on Sea Island destined for Bridgeport or beyond.

    For more information, visit the Airport Access page of the full TransLink website.

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  • Bikes on Transit

    Bikes are welcome on all our transit services. It’s free, except for West Coast Express. Please don’t take your bike on the escalators, and remember that motor-assisted bikes of any kind are not allowed.

    Bike lockers are available for rent at various stations and exchanges throughout Metro Vancouver.

    Bus

    • maximum of two bikes per bus
    • to fit in the rack, bikes must have a minimum wheel diameter of 40 cm (16")
    • never use a personal lock and/or chain to secure your bike to the bus rack

    SkyTrain

    • Canada Line: maximum of one bike per car; bikes are allowed all hours in all directions
    • Expo and Millennium Line: maximum of two bikes per car; limited use during rush hour times
    • bikes must be less than 185 cm (73") long
    • bikes are not allowed at Metrotown Station

    SeaBus

    • maximum of six bikes per sailing
    • bikes must be less than 185 cm (73") long
    • trailers or other obtrusive attachments are not allowed

    West Coast Express

    • cost: $1/day, $5/week or $17/28 days
    • maximum two bikes per car
    • TrainBus can accommodate up to six or seven bikes, and your bike is free

    For details about taking your bike on any mode of transit, or to apply to rent a bike locker, visit the Bikes on Transit section of the full TransLink website.

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  • Pets on Transit

    Travelling with a furry friend? Welcome aboard! Pets, including dogs, cats, rabbits and small fur-bearing or feathered animals are allowed on all modes of transit as long as they are in small, hand-held cages. The cage or container must fit on your lap or at your feet.

    The transit operator, at his or her discretion, may not allow you to board with your pet if there's a concern for the safety or comfort of your fellow passengers. Please respect their decision.

    Pets are not permitted on HandyDART with the exception of Assistance Animals.

    For more information, visit the Pets on Transit page of the full TransLink website.

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  • Accessible Transit

    TransLink's entire fleet is 100% accessible.

    HandyDART

    If you're unable to take transit without assistance, you can use our door-to-door shared-ride service called HandyDART.

    Residents and visitors can use the HandyDART program. To sign up, call Access Transit at 778.452.2860

    If you're an existing HandyDART member, book or cancel your trip by calling 604.575.6600

    See the Fare Pricing page for HandyDART fare information.

    For complete details about the program, including services provided, restrictions and an application form, visit the HandyDART page on the full TransLink website.

    Wheelchairs and Mobility Aids

    Certain restrictions apply regarding the dimensions of wheelchairs or mobility aids on board our system. Our entire fleet is accessible, but not all bus stops are. Call customer information at 604.953.3333 to find the nearest accessible bus stop.

    Coast Mountain Bus Company, an operating company of TransLink, offers training sessions for using your mobility aid. Call 604.264.5420 to make an appointment.

    For more information about dimension restrictions, elevators and boarding our various modes of transit with a wheelchair or mobility aid, visit the Wheelchairs and Mobility Aids page of the full TransLink website.

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