Live chat with our Customer Information team or call 604 953 3333 for assistance

Customer Information

No matter where you are in our service network, we're committed to ensuring your satisfaction. Contact us anytime about anything related to our system or the services we provide. If you're looking for help with any of our mobile tools (Next Bus, Trip Planner or Favourites) check our Help section first.

Transit Information &
Customer Feedback
5:30 a.m. - 12:30 a.m. M–F
6:30 a.m. - 11:30 p.m. S–S
T: 604.953.3333
Fill out our online
Feedback Form
Transit Police
T: 604.515.8300
Text/SMS: 87.77.77


Call 911
  • General Contact Info


    Customer Information

    Online Feedback Form

    T: 604.953.3333

    5:30 a.m. to 12:30 a.m. Monday to Friday
    6:30 a.m. to 11:30 p.m. Saturday/Sunday

    Transit Police Non-Emergency
    T: 604.515.8300
    SMS: 87.77.77

    Call 911

    Visit the Transit Police Contact Us page to provide feedback or file a complaint.

    Sign-up for HandyDART
    T: 604.953.3680

    Book or cancel a trip
    T: 604.575.6600

    Visit the HandyDART Taxi Feedback Form to provide feedback on your trip.

    Note: The HandyDART contractor, First Transit, provides customized transportation to customers with disabilities.

    T: 604.398.2042
    Toll Free: 1.888.207.4055

    Compass Customer Service Centre & FareDealer Administration
    Stadium–Chinatown Station
    Unit 1 - 590 Beatty Street 
    Vancouver BC, V6B 2L3

    Monday to Friday 7:30 a.m. to 5 p.m., excluding holidays 


    Corporate Information

    Map to the TransLink office from Sapperton SkyTrain Station

    T: 778.375.7500
    F: 604.636.4809

    Monday to Friday 8 a.m. to 4 p.m.
    400 - 287 Nelson's Court
    New Westminster, BC V3L 0E7

    For media inquiries and other press-related matters, please visit our Media section.

    T: 778.375.7829
    F: 778.375.7828

    400 - 287 Nelson's Court
    New Westminster, BC V3L 0E7

    Monday to Friday 8 a.m. to 4:30 p.m.


    The email above is for Board inquires or questions only.
    Please submit any feedback, commendations or complaints
    via our Online Form.

    If you're experiencing difficulties with our online job application system, please visit our Careers System Requirements and FAQ page for troubleshooting tips and appropriate contact information.


    Operating Companies

    T: 604.520.3641
    F: 604.521.2818

    6800 14th Avenue
    Burnaby, BC V3N 4S7

    T: 778.375.6400


    287 Nelson’s Court

    New Westminster, BC V3L 0E7


    Head Office:

    13401-108 Avenue

    Surrey, BC V3T 5T3

    T: 604.488.8906 or 1.800.570.7245
    F: 604.689.3896

    Suite 295 - 601 West Cordova
    Vancouver, BC V6B 1G1

    Monday to Friday 6:45 a.m. to 6 p.m.

    WCE Customer Feedback Form

    T: 604.985.7777

  • Lost and Found

    Leave something behind during a recent trip? Please fill out our Lost and Found Form or contact the Lost Property department via one of the options below.

    Contact Us:
    T: 604.953.3334

    Stadium SkyTrain Station
    590 Beatty St, Vancouver
    Monday to Friday, 8:30 a.m. to 5:00 p.m.
    Saturday, 12:00 p.m. to 4:00 p.m.*
    *Saturday hours are for walk-in customers only. Phone lines will not be active.
    *Bike pick-up will not be permitted unless previously arranged.

    West Vancouver Blue Bus
    T: 604.985.3500
    F: 604.682.5167
    West Coast Express
    T: 604.488.8906
    Langley Community Shuttles
    T: 604.574.9396

Next Bus Trip Planner Favourites Alerts
Lost and Found Careers Contact Us