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TransLink

Rider Info

Our transit system is designed to be an easy and enjoyable experience for everyone. The more you know about how things work, the better your trip will be!

For more information, check out the links below or check out the Rider Guide section of the full site.

  • Safety and Security

    Report a non-emergency to Transit Police

    To report a non-emergency to Transit Police, text 87-77-77 or call 604-515-8300. In an emergency, call 911.

    Safety and Security Information

    Transit Police, in addition to transit security, system attendants and operators, all work together to ensure your safety. Below are some of the safety features you can find on the system:

    Bus: From 9 p.m. – 5 a.m. you can request to get off the bus in between stops. The driver will let you off if they believe it's safe to do so. Note: you can’t "Request A Stop" along an express or limited-stop portion of a route.
    SkyTrain: There are a few safety features on the SkyTrain, including the silent alarm (yellow strip); on-train speakerphone to talk to SkyTrain control, in-station emergency cabinets and, closed-circuit TV.
    Mobile: Download our free OnDuty application for iPhone and Android. Visit the See Something page on the Transit Police website for details.

    Check out the Safety & Security page on the full site for more information.

  • Airport Access

    Vancouver International Airport (YVR) is located on Sea Island in Richmond, about 12 km (7.5 mi) from Downtown Vancouver.

    Canada Line
    This SkyTrain line links the airport directly with downtown Vancouver and Richmond. A trip from YVR to Waterfront Station in downtown Vancouver takes only 25 minutes!

    The following Canada Line stations offer airport check-in kiosks: YVR–Airport, Templeton, Bridgeport, Marine Drive, Broadway–City Hall, Olympic Village, Vancouver City Centre and Richmond–Brighouse.

    A $5 Canada Line YVR AddFare is applicable to inbound travel departing from any of the stations on Sea Island destined for Bridgeport or beyond.

    For more information, check out the Getting to the Airport page on the full site.

  • Bikes on Transit

    You can take your bike almost everywhere with you: on the bus, SkyTrain, SeaBus and West Coast Express. Electric and folding bicycles are also allowed on the system now. So whether you're commuting to work, or just want to cycle around Stanley Park and then bus it back home, transit can help you, and your bike, go further.

    Bike lockers are available for rent at various stations and exchanges throughout Metro Vancouver.

    Bus

    • maximum of two bikes per bus
    • to fit in the rack, bikes must have a minimum wheel diameter of 40 cm (16")
    • never use a personal lock and/or chain to secure your bike to the bus rack

    SkyTrain

    • Canada Line: maximum of one bike per car; bikes are allowed all hours in all directions
    • Expo and Millennium Line: maximum of two bikes per car; limited use during rush hour times
    • bikes must be less than 185 cm (73") long

    SeaBus

    • maximum of six bikes per sailing
    • bikes must be less than 185 cm (73") long
    • trailers or other obtrusive attachments are not allowed

    West Coast Express

    • maximum two bikes per car

    For details about taking your bike on any mode of transit, or to apply to rent a bike locker, check out the Bikes on Transit section on the full site.

    We've partnered with HUB Cycling and Mobi by Shaw Go

    We've partnered with Hub Cycling and Mobi by Shaw Go. Mobi is offering a free Day Pass so you can cycle for part of your commute.

    Use the promo code biketotransit to redeem a free 24 hour pass at www.mobibikes.ca and get cycling.

  • Pets on Transit

    Travelling with a furry friend? Welcome aboard! Pets, including dogs, cats, rabbits and small fur-bearing or feathered animals are allowed on all modes of transit as long as they are in small, hand-held cages. The cage or container must fit on your lap or at your feet.

    The transit operator, at his or her discretion, may not allow you to board with your pet if there's a concern for the safety or comfort of your fellow passengers. Please respect their decision.

    Pets are not permitted on HandyDART with the exception of Assistance Animals.

    For more information, check out the Pets on Transit page of the full site.

  • Accessible Transit

    Our transit fleet is fully accessible to people of all abilities, enabling everyone to travel by bus, SkyTrain, SeaBus, and West Coast Express.

    HandyDART

    If you're unable to take transit without assistance, you can use our door-to-door shared-ride service called HandyDART.

    Residents and visitors can use the HandyDART program. To sign up, call Access Transit at 604.953.3680.

    If you're an existing HandyDART member, book or cancel your trip by calling 604.575.6600.

    See the Fare Pricing page for HandyDART fare information.

    For complete details about the program, including services provided, restrictions and an application form, check out the HandyDART page on the full site.

    Wheelchairs and Mobility Aids

    Certain restrictions apply regarding the dimensions of wheelchairs or mobility aids on board our system. Our entire fleet is accessible, but not all bus stops are. Call customer information at 604.953.3333 to find the nearest accessible bus stop.

    Coast Mountain Bus Company, an operating company of TransLink, offers training sessions for using your mobility aid. Call 604.264.5420 to make an appointment.

    For more information about dimension restrictions, elevators and boarding our various modes of transit with a wheelchair or mobility aid, check out the Wheelchairs and Mobility Aids page on the full site.

    Customers with Disabilities who are Unable to Tap

    TransLink is currently working toward the installation of new proximity-sensor entrances to allow hands-free, fare gate access for customers with a disability that prevents them from tapping a Compass Card. We estimate the new entrances will be in place by the end of 2017.

    Until the entrances are installed, TransLink currently offers a number of options for customers unable to tap a Compass Card:

    • Station Assistance: Please call 604.520.5518 on the day of your trip, at least 10 minutes before arriving at a station, to have an attendant assist you at the fare gates. If you are able to do so, you may also call this number when you are at the station for remote gate opening.
    • Assistive Devices Program: Please call 778.375.6864 to speak with TransLink’s Access Transit Planning group to discuss the possibility of receiving an assistive device to allow you to tap at fare gates. The option and type of assistive device depends on the individual’s needs and abilities.
    • HandyCard Program: Eligible customers can apply to receive a HandyCard, which provides free travel for your attendant, check out the Wheelchairs and Mobility Aids page on the full site for more.
  • Mobile Services

    TransLink is committed to getting you the information you need where and when you need it. Our various mobile tools can help you plan your trip while on transit, get updated schedule information, and more.

    Next Bus SMS

    Next Bus SMS is a free service that allows riders that don't have data plans, or would prefer not to use data, with the ability to receive real-time departure times. Standard carrier text messaging charges may apply.

    Text the bus stop number and bus route number to 33333 (example: 54440 240) and within seconds, you'll receive the next two departure times. You must include a bus route number in your text in order to get times. If you text the stop number without a route number you'll receive the bus routes that service the stop but no accompanying times.

    If you need times for multiple bus routes that service your stop, text the bus stop number and up to two bus routes to 33333 (example: 50585 44 84). You'll get the next two departure times for each bus route in two separate texts.

    If you need times for three or more bus routes at a stop, you'll need to send an additional text message (example: 54446 240 246 and 54446 241).

    Tip: Make sure you put a space between the 5-digit bus stop number and the route number(s). Example: 54440 240.

    The predicted departure times are based on the GPS location of the buses and update approximately every two minutes, but sometimes only scheduled times will be available. Scheduled times are marked with an asterisk (*). When a service is cancelled, we'll indicate the time with a "C".

    Need help? Text "HELP" to 33333.

    Next Bus is also available on our website, and provides scheduled departure times as well as a stop look-up tool if you don't know your stop number.

    Note: TransLink doesn't charge customers for Next Bus SMS, but standard carrier text messaging charges may apply. To keep costs associated with Next Bus from being passed along to customers, we've implemented an advertising-based service. When you use Next Bus SMS, an ad and/or link might appear in the text message, in addition to the upcoming bus times. If you don't want to receive these ads, please use Next Bus for times.

    Shaw Go WiFi

    Shaw Open WiFi is now available to all customers at both SeaBus terminals and on all three SeaBuses.

    Anyone with a smartphone, tablet, or laptop can now check email and browse content on-the-go by connecting to Shaw Go WiFi.

    Passengers who aren't Shaw customers can access WiFi by selecting "ShawGuest" from the list of available WiFi networks. So sit back, relax, and enjoy complimentary WiFi while you ride!

    If you're having issues connecting, please contact Shaw's 24/7 technical support at 1.888.407.0251 or visit shaw.ca/wifi/.

    LTE Wireless Service

    Rogers, in partnership with TransLink, has turned on LTE wireless service in the SkyTrain Dunsmuir, Edmonds, and New Westminster tunnels. The expanded service covers Stadium–Chinatown, Granville, Burrard, and Waterfront stations, between 22nd Street and Edmonds stations, and between Columbia and Sapperton stations.

    Freedom Mobile customers can access to LTE service at Waterfront, Burrard, Granville, and Stadium–Chinatown stations, as well as in the Dunsmuir Tunnel.

    Mobile Phone Applications

    TransLink doesn't have an official app, but the mobile version of translink.ca works on all devices with an internet connection. There are many third-party applications for Android, Apple, and Windows Phone devices that utilize TransLink's scheduling data.

  • Winter Conditions

    Illustration of snowmen waiting for the bus

    During winter weather conditions, transit is a popular choice on snowy days, as customers choose to leave the driving to us.

    When faced with snow or ice, it’s possible that there will be service disruptions and our staff work diligently to keep our riders moving.

    Here are some transit travel tips that can help make your ride more comfortable for you and your fellow commuters.

     

    Know before you go!

    • Plan ahead using Trip Planner and make sure to allow yourself extra commuting time.
    • Check the Alerts page for details on canceled or disrupted services.
    • Sign up for Transit Alerts to receive alerts directly to your phone/email if there are changes while on the go.
    • Follow our customer information team on Twitter and Facebook. Alternatively, give them a call at 604.953.3333 or reach out via Live Chat.

     

     

    Important Reminders

    When out on the transit system:

    • Use handrails and watch for icy or wet patches.
    • Don't run for your bus or train, and wear appropriate footwear that provides a good grip for ice and snow.
    • Dress warmly and be visible when it’s dark out.
    • Allow for extra commuting time, there may be longer waits for certain services.
    • Expect transit to be busier than usual and be courteous to your fellow passengers and transit staff.
    • Watch for your bus. Bus Operators may not be able to pull into a bus stop, and instead will choose to stop in an area that is safe and accessible for riders.
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