Live chat with our Customer Information team or call 604 953 3333 for assistance

Accessible Transit

Our transit fleet is fully accessible to people of all abilities, enabling everyone to travel by bus, SkyTrain, SeaBus, and West Coast Express.


If you're unable to take transit without assistance, you can use our door-to-door shared-ride service called HandyDART.

Residents and visitors can use the HandyDART program. To sign up, call Access Transit at 604.953.3680.

If you're an existing HandyDART member, book or cancel your trip by calling 604.575.6600.

See the Fare Pricing page for HandyDART fare information.

For complete details about the program, including services provided, restrictions and an application form, check out the HandyDART page on the full site.

Wheelchairs and Mobility Aids

Certain restrictions apply regarding the dimensions of wheelchairs or mobility aids on board our system. Our entire fleet is accessible, but not all bus stops are. Call customer information at 604.953.3333 to find the nearest accessible bus stop.

Coast Mountain Bus Company, an operating company of TransLink, offers training sessions for using your mobility aid. Call 604.264.5420 to make an appointment.

For more information about dimension restrictions, elevators and boarding our various modes of transit with a wheelchair or mobility aid, check out the Wheelchairs and Mobility Aids page on the full site.

Customers with Disabilities who are Unable to Tap

TransLink is currently working toward the installation of new proximity-sensor entrances to allow hands-free, fare gate access for customers with a disability that prevents them from tapping a Compass Card. We estimate the new entrances will be in place by the end of 2017.

Until the entrances are installed, TransLink currently offers a number of options for customers unable to tap a Compass Card:

  • Station Assistance: Please call 604.520.5518 on the day of your trip, at least 10 minutes before arriving at a station, to have an attendant assist you at the fare gates. If you are able to do so, you may also call this number when you are at the station for remote gate opening.
  • Assistive Devices Program: Please call 778.375.6864 to speak with TransLink’s Access Transit Planning group to discuss the possibility of receiving an assistive device to allow you to tap at fare gates. The option and type of assistive device depends on the individual’s needs and abilities.
  • HandyCard Program: Eligible customers can apply to receive a HandyCard, which provides free travel for your attendant, check out the Wheelchairs and Mobility Aids page on the full site for more.
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